Service
Your AI doesn’t end at delivery.
An in-house AI isn't a device you set up and forget. It grows with what your employees do with it. That's why learning, support and upkeep are part of every package, with people who know your system: dedicated contacts before and after handover.
Video learning portal
A constantly growing video learning portal, expanded based on our customers' experience and feedback.
Short videos, directly applicable. For all employees, without limit, included in every package. New episodes come from the questions customers actually ask us.
Topics in the learning portal
- First steps: log in, ask, check answers
- Asking good questions and understanding why the source matters
- Connecting documents, maintaining roles and permissions
- For sales, purchasing, administration, technical staff: a dedicated series each
- What the AI can't do and how to recognise it
Live webinars
Regular deep dives, new capabilities, practical application.
Live, with questions from the everyday reality of other mid-sized companies. Someone from our engineering team shows what's newly possible with the latest updates, and answers what you've always wanted to ask. You'll receive dates and recordings by e-mail and in the customer portal, once it's activated.
New in your AI
What an update brings and how to use it, before it's installed.
From practice
How other companies have solved a task. Anonymised, but concrete.
Open Q&A session
Your questions, our answers. No slides.
Support
AI-assisted.
Clearly labelled. Always with a person behind it.
Our support itself uses AI to respond quickly, and tells you with every answer whether the AI or a person just wrote it. A person is reachable for you within service hours and takes over as soon as the AI reaches its limits.
Instantly, around the clock
Operating questions, instructions, known messages. The support AI knows your system and the documentation and answers within seconds. Every answer is marked as an AI answer. If it's not enough, one click takes you to a person.
Dedicated contact people
The people who set up your system or know it. For anything that needs judgement: customisations, extensions, questions about the quality of answers. Prioritised and with a dedicated contact person under extended support.
Optional remote service
We maintain your system.
Within your framework.
Don't want to deal with updates, monitoring and upkeep yourself? Then we take care of it: remotely, only with your approval, with a log of every session.
- Monitoring of load, storage and models
- Installing updates with your approval
- Maintenance of knowledge sources and permissions on request
- Update service included beyond the first twelve months
Terms
€490/month
Net, plus statutory VAT. Can be added in the configurator.
Customer portal
One place for everything to do with your AI.
From the moment you place your order, you can see every work step in the customer portal. After that, it becomes the hub for operations.
- Now: Order status in ten real steps, quote, documents, logs
- Coming: AI status, support requests, learning portal, webinar dates and recordings
- Planned: Appointments, contract and invoice information
- Order received
- Requirements reviewed
- AI configuration
- Setup planned
- Models integrated
- Knowledge sources prepared
- AI customised / trained
- Quality assurance
- Handover
- Shipping / installation
Ready for your own AI?
Put your package together in a few minutes, or first check whether your existing hardware is sufficient.